Workshop Title:

Practicing How the EFQM Model Helps Manage the Organization


September 26th, 2024 (GMT+2)


Faculty of Social and Economic Sciences, Comenius University in Bratislava


  • EFQM
  • management framework
  • leadership
  • quality management
  • excellence

Workshop Chair:

Dr. Lukáš Vartiak
Associate Professor in Comenius University in Bratislava

Personal Bio:

Dr. Lukáš Vartiak is an Associate Professor at the Faculty of Social and Economic Sciences of the Comenius University in Bratislava, Slovakia. Since his doctoral studies, he has been devoted to the issue of socially responsible business, business ethics, Business Excellence, which is closely related to the issue of ethics and philosophy.

Workshop Description:


Regardless of the subject of its activity, every organization strives to succeed. Nowadays, organizations are in a challenging competitive battle, and they are looking for ways to emerge victorious from this battle. The basis of victory is to appeal to customers, which can only be achieved by differentiating from the competition. The organization must be focused on the needs of customers, and at the same time, it must be responsible. A simplified guide for each organization represents its targeting to achieve quality, not only in products but also in the organization's internal processes and external relations, which is what the EFQM model serves. The EFQM model is a globally recognized management framework that supports organizations in managing change and improving performance. Since its inception, the EFQM model has provided a blueprint for organizations across and beyond Europe to develop a culture of improvement and innovation.


The EFQM model is used and consumed by organizations for several different aims and purposes. The workshop aims to identify the individual specifics of the EFQM model and test its use in practice. A specific service company will serve as an example. Workshop participants are expected to interact in assessing individual criteria of the model.

Scope and Information for Participants:

Any papers related to the use of management frameworks, leadership, quality management and responsible organizations are welcome. The workshop focuses on the organization's cause and effect between 'enablers' (what it does) and 'results' (what it achieves). The EFQM model is structured into 5 + 4 criteria: leadership, strategy and policy, people, resources, processes; and customers, employees, society, owners.


Šafárikovo námestie 6, 814 99 Bratislava, Slovakia


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The list of diplomatic missions of the Slovak Republic

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Further information on conditions for the issuance of national visas

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Attend in person:

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